Frequently Asked Questions

We recommend that you only use bicarbonate soda to clean your Aquaroll. Add four heaped teaspoons into the empty Aquaroll. Then fill with fresh water, swill around and leave for 24 hours. After 24 hours empty the container and swill with fresh water.

WARNING Using other solutions and chemicals can damage your Aquaroll and also contaminate your drinking water supply.

Have you tried holding the arm up for 10 seconds as the device cuts off as the water pressure builds up behind the equilibrium valve. If you have tried this, there is a video on our website which shows you how to take apart the Mains Adaptor, clean and reassemble it. It can take 3 – 10 seconds to shut off depending on the water pressure where you are.

Take a look at our how to video here. Click here 

In very cold weather bubble wrap would be of little use for insulating the Aquaroll.

This is one of the most common questions we get asked. The easiest way to find this out when your item was manufactured is to look at the bottom of your Wastemaster and the side of your Aquaroll to find the date stamp. The date stamp is moulded onto our Aquaroll and Wastemasters and this states the date when your item was made in our Shropshire factory.

The large numbers in the centre of the stamp shows the year eg: 15 would be 2015, and the outer ring of numbers shows the calendar months, and the arrow in the centre of the date points to the month it was made.

Unfortunately we don’t offer an official insulated Aquaroll cover, however, there are other companies who sell insulated bags suitable for the Aquaroll.

We are looking into producing our own thermal bag and pump protector for the future.

The bottom hole is a result of the blow mould process and use of a blow pin. We advise that this bottom cap is always left close. When you empty your Wastemaster we suggest you loosen the top cap, allowing air entry. Open the middle cap completely to release the waste water, when doing so ensure that the middle cap is inserted into the cavity on the Wastemaster to keep it out of the way.

If you are using your Aquaroll with your Caravan or Motorhome you will need to use it in conjunction with a pump. If camping you will need to use it in conjunction with a stand and tap; you do not require the pump.

If your Aquaroll is properly maintained you should expect at least 10 years usage, but you may need to replace components such as caps / handle etc. Replacement parts can all be purchased via our website or all good caravan and camping stockists.

To fit the pump connector simply stand the Aquaroll upright, remove the cap and screw the pump connector into place.

We would only recommend pulling the Aquaroll.

The Aquaroll comes with all of the necessary items for immediate use when you get to your destination.